Quick find related records
HelloI want to quick find related records from cases (p.e. "from" field of the email entity), is this possible from out-of-the-box?I already knew the possibility in the advanced view, but this is a...
View ArticleSaved attachments
Hello guysWhere can I find the attachment files from emails on the file share or database? I want to export them automatically, is this possible?I just found a download.aspx file in the CRMWeb...
View ArticleSend inline images
HelloI have the following problem:When we answer to an e-mail activity (which was generated from E-Mail Router) with an embedded image and send it back to the customer, he cannot see the image (it is...
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Contact Sync with Outlook 2013
Hello guysI have a problem with the contact synchronization in Outlook 2013.When I try to track a contact from my contacts, I get the following error:I set the option for synchronizing to "Microsoft...
View ArticleGet Full Name of current user
HelloI found this msdn link with javascript functions: https://msdn.microsoft.com/en-us/library/gg334511.aspxI am interested in getting easily the full name and the position of the current user.Is this...
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Create Case from emails between two CRM Mailboxes
HelloI am facing the following problem:The user "user1" with the E-Mail address user1@company.com is created as a normal user in CRM.The queue "support" with the E-Mail address support@company.com is...
View ArticleCase from internal emails
Hello guysI am wondering why the case auto create rule does not create any cases from internal emails (email from CRM users to the support email address). They are in the same domain. But when I send...
View ArticleAdditional URL / Alias for ADFS
HelloI successfully configured my CRM system for external access with ADFS.Now my question. CRM works with the URL organisationname.domain.tld.This is a little bit long so I want the URL...
View ArticleRun Workflow on child records
HelloI created a new entity, mapped it with the Accounts entity and created a subgrid in the Accounts form.The new entity has a field "To pay" (yes or no). Now there are 5 records of the Account...
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Bug? Contact address changes to CITY POSTAL CODE
HelloWhen I change the address of a contact, the city and postal code are swapped:It should be like this:Now the contact in my outlook has swapped these entries, too:Is this a bug or can I change it?BR
View ArticleSend email to security role
Hello againI created a workflow and I'd like to send an email to all users in the specified security group.Is this possible? I know I could do that with an AD group and queue, but I should be able to...
View ArticleCRM on-premise email auto tracking
Hello!We had a change in our email system, we use Exchange Online now.As far as I know is that we have still to use the email router because this hybrid system is not supported. Am I right?Well, the...
View ArticleDisplay Date and Time in Conversation Tab
HelloIs it possible to display the date and time instead of "Today" on every email activity in the conversation tab of a case?Best regardsRaphi
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